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If you are experiencing any issues downloading your game, please try the steps below: Running Uplay as admin:1.Navigate to the executable files for Uplay on the hard drive Default Location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher2.Choosing your Username Other important points to consider when choosing a user name How to change your Username1. Your current Username and your Legacy username can both be located in the Profile box.2.Click the Edit button at the bottom of the Username section.3.Click OK and then restart your system when prompted Clean Boot - Windows 7, 8, and 10:https://support.microsoft.com/en-us/kb/929135Follow the steps for your Operating System. Click the menu icon in the upper left hand corner2. Uplay detects the update, and fails immediately with the following error: Uplay is unable to start your download.After receiving numerous reports from many users we investigated the issue and put together a set of solutions which solved the issue for most of our users.
In some cases, the Uplay app was either outdated or certain elements of the game were not functioning properly due to which the game was not being able to launch correctly.It must be a unique name, not already in use by other users.Please note that your username must meet the following criteria:- Usernames must start with a letter.- Usernames may contain letters, digits, underscores (_), dots (.), and dashes (-).- The length must be between 3 and 15 characters.- Words considered vulgar or offensive are not allowed as any part of the Username.- It cannot start or end with letter combinations reserved by the company (i.e. Other important points to consider when choosing a user name- Refrain from using any real-world indicators (like your actual first/last name) since your Username may be visible to other players in multiplayer game modes.- Choose your Username carefully.Your Legacy Username is a personal identifier displayed in your account information page only and is unique to you.Your Legacy Username will be required for Ubisoft titles prior to October 14th, 2014.