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The SUPR-Q is a standardized measure of the quality of a website’s user experience and is a good way to gauge users’ attitudes.It’s based on a rolling database of around 150 websites across dozens of industries.Scores are percentile ranks and tell you how a website experience ranks relative to the other websites.The SUPR-Q provides an overall score as well as detailed scores for subdimensions of trust, usability, appearance, and loyalty.Zoosk users’ top issues with the site were dishonest users and fake profiles, poor matches, and active users who don’t respond.—Zoosk user Participants reported worrying about dishonest users and scams.
Dating can be hard enough, but in addition to finding the right one, you also have to deal with things like Nigeria-based scams (and not the one with the Prince! Even when someone’s not directly trying to steal your money, can you really trust the profiles?
Tinder had the lowest agreement to this item, only 38%.
—Ok Cupid user Plenty of Fish had the highest rate of unwanted images, with 61% of women reporting at least one unwanted image compared to 35% of men.
Across the dating services, 18% of participants reported having an issue with another user in the past.
Plenty of Fish had the highest instance of issues with other users at 40%; however, 74% of those participants said there were resources available on the site to deal with this.